Senior Digital Banking Operations Analyst
Company: Disability Solutions
Location: Phoenix
Posted on: May 3, 2024
Job Description:
Job Title:Senior Digital Banking Operations
AnalystLocation:CityScapeWhat you'll do:The position of Sr. Digital
Banking Operations Analyst acts as the subject matter expert for
all Treasury Management (TM) banking products and services. This
position is responsible for working closely and collaboratively
with the Enterprise Project Management Office, Product Office,
Treasury Management Sales & Support, Marketing, and IT relative to
TM & Digital Banking product support, testing and roll-out. Digital
Banking Operations (DBO) is responsible for providing Tier 2
support for Western Alliance Bank's online banking and payment
platforms. In this role, the Senior Analyst will work production
support cases to identify, assess, and restore service to
production incidents. Will run special projects, develop training
material, act as a technical liaison to our IT department and
develop/maintain operational control procedures.What we are looking
for:
- Perform as the subject matter expert for the Treasury
Management & Electronic Banking Products and services offered by
the bank. Performs testing of product enhancement releases, user
acceptance testing, participates in business continuity testing,
and incident resolution.
- Troubleshoots vendor-supported and internally hosted
applications. Engages with correct departmental/vendor resources to
assist with service restoration.
- Direct responsibility for coordination of special projects
relative to gathering data, reporting, etc. for management, audit,
and other departments as assigned.
- Partner with our Product, Marketing, and Training departments
for document release and product functionality updates.
Communicates with stakeholders to deliver these product
updates.
- Responsible for maintaining logs for product issues,
enhancements, defects, and testing of electronic banking
applications and treasury management services.
- Perform data analysis to identify trends and
recommend/implement remediation efforts.
- Develop trend reporting via data analytics tools to be used for
SLA management, volume trends, recurring issues, process
improvements, etc.
- Perform support queue management, ensuring timely assignment
and routing of production issues to the correct analyst or support
group.
- Participate in an on-call support rotation.What you need to
have:
- High school diploma required
- Bachelor's degree preferred
- 5+ related experience
- Intermediate Knowledge of general banking operations, including
deposit operations, loan administration, treasury management and/or
other commercial banking products and services.
- Intermediate Knowledge of applicable regulatory and legal
compliance obligations, rules and regulations, industry standards
and practices.
- Online Banking Applications Experience
- Certified Treasury Professional preferred
- AAP (Accredited ACH Professional) preferred Benefits you'll
love:We offer all the important things you'd want - like
competitive salaries, an ownership stake in the company, medical
and dental insurance, time off, a great 401k matching program,
tuition assistance program, an employee volunteer program, and a
wellness program. In addition, you'll have the opportunity to
bolster your business knowledge, learning the ins and outs of how
successful companies operate and manage their finances, giving you
invaluable hands-on experience to help grow your career!About the
company:Western Alliance Bank is a wholly owned subsidiary of
Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance
Association Bank, Bank of Nevada, Bridge Bank, First Independent
Bank, and Torrey Pines Bank are divisions of Western Alliance Bank;
Member FDIC. AmeriHome Mortgage is a Western Alliance Bank
company.Western Alliance Bancorporation is committed to equal
employment and will consider all qualified applicants without
regard to race, sex, color, religion, age, nation origin, marital
status, disability, protected veteran status, sexual orientation,
gender identity or genetic information. Western Alliance
Bancorporation is committed to working with and providing
reasonable accommodations for individuals with disabilities. If you
are an individual with a disability and require a reasonable
accommodation to complete any part of the application process
and/or need an alternative method of applying, please email
HR@westernalliancebank.com or call 602-386-2488. When contacting
us, please provide your contact information and state the nature of
your accessibility issue. We will only respond to inquiries
concerning requests that involve a reasonable accommodation in the
application process.-- Western Alliance Bancorporation
Keywords: Disability Solutions, Maricopa , Senior Digital Banking Operations Analyst, Accounting, Auditing , Phoenix, Arizona
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