Senior Patient Care Coordinator - Gilbert, AZ

Company: Optum
Location: Gilbert
Posted on: June 30, 2025

Job Description:

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As a Senior Patient Care Coordinator , we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. Positions may be available in the following areas: Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child and Transplant Services. Employees are required to work any typical 10 hour shift 7:00AM – 5:30PM Thursday - Saturday with the flexibility to work nights, overnights, weekends, and holidays which could vary based on business need and additional information will be provided during the interview process. This is an onsite position at Mercy Gilbert Medical Center. This position will be at our office located at Mercy Gilbert Medical Center (MGMC), 3555 S VAL VISTA DR, GILBERT, AZ, 85297. We offer 3 weeks of paid training. Both locations offer shift differentials for afternoons, evenings, nights, and weekends as well as on call pay. We have an onsite cafeteria and gift shop with employee discounts as well as an onsite Starbucks and free parking. Performance based bonuses are also available. Primary Responsibilities: Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, collecting co-payments, and verifying insurance eligibility / benefits Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner Utilizes computer systems to enter, access or verify patient data in real - time ensuring accuracy and completeness of information Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2 years of experience in customer service, preferably in a healthcare environment Intermediate level of understanding of insurance policies and procedures Intermediate level of experience working with requesting and processing financial payments and the ability to perform basic calculations for payment Ability to work onsite at Mercy Gilbert Medical Center Ability to work any 10-hour shifts from 7:00am - 5:30PM on Thursday - Saturday including the flexibility to work nights, overnights, weekends, and holidays which could vary based on business need and additional information will be provided during the interview process Preferred Qualifications: 1 years of registration experience in a hospital OR medical setting 1 years of experience working in an Emergency Department setting Understanding of medical terminology Working knowledge of insurance policies, procedures, and patient care settings PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. RPO RED

Keywords: Optum, Maricopa , Senior Patient Care Coordinator - Gilbert, AZ, Healthcare , Gilbert, Arizona