Events Manager
Company: Marriott Hotels Resorts
Location: Scottsdale
Posted on: April 1, 2026
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Job Description:
Description JOB SUMMARY Responsible for preparing all event
documentation and coordinates with Sales, property departments and
customer to ensure consistent, high level service throughout
pre-event, event and post-event phases of property events. This
position primarily handles events of average complexity. Ensures
their property events have a seamless turnover from sales to
service back to sales. Recognizes opportunities to maximize revenue
opportunities by up-selling and offering enhancements to create
outstanding events. CANDIDATE PROFILE Education and Experience •
High school diploma or GED; experienced (1 – 2 years of experience)
in the event management or related professional area. OR • 2-year
degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
at least 1 year experience in the event management or related
professional area required. CORE WORK ACTIVITIES Managing Event
Logistics and Operations • Ensures that events progress seamlessly
by following established procedures, collaborating with other
employees, and ensuring accuracy. • Greets customer during the
event phase and hands-off to the Event Operations team for the
execution of details. • Adheres to all standards, policies, and
procedures. • Ensures billing accuracy and conducts bill reviews
with the clients prior to processing the final bill. • Manages
group room blocks and meeting space for average to large-sized
assigned groups. • Identifies operational challenges associated
with his/her group and determines how to best work with the
property staff and customer to solve these challenges\ and/or
develop alternative solutions. • Uses his/her judgment to integrate
current trends in event management and event design. • Acts as
liaison between field salesperson and customer throughout the event
process (pre-event, event, post-event). • Participates in customer
site inspections and assists with the sales process as necessary. •
Performs other duties as assigned to meet business needs. •
Solicits feedback from the property departments to identify areas
for improvement to enhance the Event Planner’s experience. Ensuring
and Providing Exceptional Customer Service • Delivers excellent
customer service throughout the customer experience and encourages
the same from other employees. • Empowers employees to provide
excellent customer service. • Sets a positive example for guest
relations. • Coordinates and communicates event details both
verbally and in writing to the customer and property operations. •
Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through
the post event phase until turnover back to sales. • Follows up
with customer post-event. • Responds to and handles guest problems
and complaints. • Uses personal judgment and expertise to enhance
the customer experience. • Stays available to solve problems and/or
suggest alternatives to previous arrangements. • Works to
continually improve customer service by integrating obtained
feedback and personal judgment into action plans. • Emphasizes
guest satisfaction during all departmental meetings and focuses on
continuous improvement. • Interacts with guests to obtain feedback
on product quality and service levels. • Ensures hourly employees
understand expectations and parameters for event activities.
Leading Event Management Teams • Conducts formal pre- and
post-event meetings as required to review/communicate group needs
and feedback. • Leads formal pre-event and post-event meetings for
average to large-sized assigned groups. • Facilitates various
meetings as he/she perceives necessary (Banquet Event Order
meeting, block review, etc). Supporting and Coordinating with the
Sales and Marketing Function • Assists in the sales process and
revenue forecasting for customer groups. • Up-sells products and
services throughout the event process. • Forecasts group sleeping
rooms and event revenue (catering and audio visual) for his/her
groups. Conducting Human Resources Activities • Reviews comment
cards and guest satisfaction results with employees. • Observes
service behaviors of employees and provides feedback to individuals
and/or managers. • Assists in the development and implementation of
corrective action plans. • Take initiative to use his/her
experience to improve service performance according to his/her
evaluation of the issue and resolution. • Works with the property
staff and customers to address operational challenges associated
with his/her group. • Performs other duties as assigned to meet
business needs. At Marriott International, we are dedicated to
being an equal opportunity employer, welcoming all and providing
access to opportunity. We actively foster an environment where the
unique backgrounds of our associates are valued and celebrated. Our
greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to
non-discrimination on any protected basis, including disability,
veteran status, or other basis protected by applicable law.
Keywords: Marriott Hotels Resorts, Maricopa , Events Manager, Hospitality & Tourism , Scottsdale, Arizona
