IT Software Project Coordinator

Company: ABCS, Inc.
Location: Phoenix
Posted on: July 2, 2025

Job Description:

Candidate must be a US Citizen; the agency cannot support visas. At this time position will be fully onsite but could change to hybrid. Role & Responsibilities -Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals. -Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories. -Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy. -Manage, Maintain and coordinate software assets for existing approved software. -Respond to requests for technical assistance via phone, chat or email for Software assets. -Assist in facilitating software requests for existing approved software. -Research questions using available information resources. -Follow Information Technology process, standard, governance and procedures. -Follow up with customers and users to ensure complete resolution of issues. -Identify and escalate situations requiring urgent attention. -Track and route problems and requests and document resolutions. -Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes. Qualifications & Educational Requirements -1-2 years of experience in project coordination -Experience with ServiceNow and Google Suite -General knowledge of software licensing and asset management methodologies and tools -General knowledge of the organization's policies and procedures -Knowledge of technology asset life cycle management processes -Ability to maintain accurate documentation and records. -Demonstrated ability to work collaboratively in teams and across organizations -Demonstrated ability to balance, prioritize and organize multiple tasks Skills - Familiar with IT ticketing, service desk, and asset management systems - Working knowledge of software applications and collaboration tools such as Google and Microsoft suite - Related experience and training in troubleshooting and providing customer support - Experience researching, analyzing and interpreting data and numbers (license counts, license costs) - Knowledge and experience of customer service practices, including communication skills. - Ability to work independently and maintain levels of productivity - Being detail-oriented and capable of delivering a high level of accuracy - Collaborative skills - ability to form strong partnerships with both business and technical resources - Familiar with a variety of IT concepts, practices, and procedures

Keywords: ABCS, Inc., Maricopa , IT Software Project Coordinator, IT / Software / Systems , Phoenix, Arizona