Technical Support Representative
Posted on: June 1, 2021
GoDaddy is empowering everyday entrepreneurs around the
world by providing all of the help and tools to succeed online.
GoDaddy is the place people come to name their idea, build a
professional website, attract customers, sell their products and
services, and manage their work. Our mission is to give our
customers the tools, insights and the people to transform their
ideas and personal initiative into success. To learn more about the
company, visit www.GoDaddy.com.
Join our team
Technical Support Guides support GoDaddy’s hosting customers on
multiple channels, primarily via inbound telephone calls. You will
be the first point of contact and provide professional consultation
to customers. Your interactions will range from questions about
current GoDaddy products/services to consultation regarding new
purchases. You will effectively respond and provide information to
customers regarding new product and service offerings and contract
extension options, and will cross-sell additional
This is a predominately remote role requiring applicants to live
in Arizona, Iowa, Georgia, or Illinois. If you live in Arizona or
Iowa, however, you must live within commuting distance of either
GoDaddy’s Gilbert, Arizona or Hiawatha, Iowa office locations, as
it may be necessary for you to come into the office from time to
time. Please note, any requests to work from one of the above
GoDaddy offices will be evaluated on a case by case basis.
What you'll get to
- Consult with customers about their business needs by matching
GoDaddy products and/or solutions to their online goals, all while
- Build trust, interact, and communicate effectively with various
levels of the organization, while meeting department quality and
- Address customers' technical concerns by walking them through
control panels for Content Management Systems, as well as cPanel,
Plesk and GoDaddy custom interfaces.
- Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk
- Demonstrate ownership for issues pertaining to customer service
questions, including by researching and providing solutions for
issues of moderate complexity.
Your experience should include…
- Advanced knowledge of WordPress, including the use of plugins
and themes and how to effectively troubleshoot common WordPress
- Ability to access and manipulate
MySQL and MSSQL databases.
- Deep understanding of Internet Technology required, including
but not limited to using internet browsers and FTP clients.
- An understanding of Content Management Services such as
WordPress, Joomla and Drupal, and the ability to navigate and
- Ability to research and investigate issues using multiple
systems and to provide support to customers in both the Linux and
Windows hosting environments
- A high school diploma, GED, or equivalent work experience.
- Ability to connect directly to the modem via Ethernet, and
stable internet connectivity and speeds sufficient to support voice
calls. Guides who do not have stable connectivity and/or
sufficient internet speeds may be required to upgrade their service
at their own expense, in compliance with applicable law.
You might also have
- Experience owning and/or operating a small and/or midsize
We've got your back...
Enjoy our many benefits including paid time off, 401k, and
parental leave. Join one of our employee resource groups. Continue
to have a side hustle (we love entrepreneurs, remember?). Most
importantly, come as you are and make your own way.
GoDaddy is proud to be an equal opportunity employer. We
will not discriminate against any applicant or employee on the
basis of age, race, color, ethnicity,
national origin, citizenship, religion, creed, sex, sexual
orientation, gender, gender identity or expression (including
against any individual that is transitioning, has transitioned, or
is perceived to be transitioning), marital status or civil
partnership/union status, physical or mental disability, medical
condition, pregnancy, childbirth, genetic
information, military and veteran status, or any other basis
prohibited by applicable federal, state or local law. GoDaddy will
consider for employment qualified applicants with criminal
histories in a manner consistent with local and federal
If you need help completing an application for a position with
GoDaddy, please reach out to our Recruiting Team at email@example.com.
GoDaddy doesn’t accept unsolicited resumes from
recruiters or employment agencies.
Keywords: Godaddy, Maricopa , Technical Support Representative, Other , Maricopa, Arizona
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