Fraud Member Resolution Analyst I
Company: USAA
Location: Phoenix
Posted on: May 9, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all our employees served in our nation's military, but we all
share in the mission to give back to those who did. We're working
as one to build a great experience and make a real impact for our
members.
We believe in our core values of honesty, integrity, loyalty, and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!
As a dedicated Fraud Member Resolution Analyst I, you will be
responsible for developing, implementing, and maintaining quality
assurance/control programs which ensure policies, processes, and
procedures are driven consistently, align with internal objectives,
and stay in sync with external regulations. Delivers results of
quality assurance assessments, studies, and initiatives to partners
and recommends the best course of action for success.
We offer a flexible work environment that requires an individual to
be in the office 4 days per week. This position can be based in one
of the following locations: San Antonio, TX, Plano, TX, Phoenix,
AZ, Charlotte, NC, or Tampa, FL.
Relocation assistance is not available for this position.
This position can work remotely in the continental U.S. with
occasional business travel.The OpportunityAs a Fraud Member
Resolution Escalation Team, Level I, you will apply multiple
applications to conduct fraud reviews and mitigation activities,
and will respond to consumer and regulatory complaints, media
inquiries, and litigation requests while adhering to all applicable
requirements and deadlines. You will be required to develop
accurate, compliant, and consistent documentary evidence to support
fraud review decisions provided to members, senior leaders, and
regulatory agencies. Your detailed review and research will support
fraud operations and alleviate negative impacts to members and USAA
by demonstrating a data driven approach in decision making and
managing fraud risk. You will champion a culture of hardworking
member advocacy, process excellence, and risk management, while
seeking opportunities to optimize fraud resolution processes and
improve the member and employee experience.What you'll do:
- Develops and implements training programs, materials, and
events to meet quality requirements, ensure compliance with legal
standards, and align with CoSA/LOB and Enterprise strategy.
- Develops, recommends, implements, and monitors, materials and
events to meet quality requirements.
- Serves as a resource to team members and/or business and
identifies appropriate issues for escalation.
- Conducts analysis/audits and partners with peers to make
recommendations of business solutions and/or key work
products.
- Develops, documents, and maintains Quality Management
governance and controls standards, such as KPIs.
- Generates reports and participates in the delivery of results
to leaders and collaborators.
- Ensures risks associated with business activities are optimally
identified, measured, supervised, and controlled in accordance with
risk and compliance policies and procedures.What you have:
- Bachelor's Degree OR 4 years of fraud detection or
investigations experience (in addition to the minimum years of
experience required) may be substituted in lieu of degree.
- 4 or more years progressive operations or process experience in
the financial services, insurance, or relevant industry
- Experience identifying problems/trends and developing and
recommending solutions for business issues.
- Demonstrates critical thinking, influences through subject
matter expertise, provides data analysis for applicable business
issues, and approaches work with a result and production-oriented
attitude.
- Knowledge of federal laws, rules, regulations, and applicable
mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E,
Reg CC, OCC Heightened Standards.What sets you apart:
- US military experience through military service or a military
spouse/domestic partner
- Experience in fraud detection or investigations at a financial
institution
- Proficient level knowledge of fraud threat vectors,
technologies, and effective mitigation tactics
- Experience working with regulatory agencies and litigation
requests.The above description reflects the details considered
necessary to describe the principal functions of the job and should
not be construed as a detailed description of all the work
requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $74,210 - $133,570.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Maricopa , Fraud Member Resolution Analyst I, Professions , Phoenix, Arizona
Didn't find what you're looking for? Search again!
Loading more jobs...