Brand Manager

Company: ZenRecruiter
Location: Phoenix
Posted on: February 17, 2026

Job Description:

Job Description Job Description Position Overview The Brand Operations Manager works closely with franchise owners, internal teams, and commercial clients to ensure Anago brand standards are consistently met while strengthening client relationships and supporting revenue growth. This role is responsible for managing client experience across assigned accounts, conducting inspections and business reviews, resolving issues, supporting franchise owners, and identifying opportunities for additional services. The Brand Operations Manager serves as a primary liaison between clients, franchise owners, and the Anago office, ensuring communication is clear, issues are addressed promptly, and expectations are aligned. Essential Duties and Responsibilities Client Relationship Management Build and maintain strong relationships with existing clients and key personnel within customer organizations. Conduct regular onsite client inspections to ensure brand standards and service expectations are met. Perform scheduled business reviews to assess satisfaction, address concerns, and reinforce Anago’s full range of services. Conduct client check-ins on the business day following initial cleanings for new accounts. Administer and review client satisfaction surveys. Handle client complaints, service requests, and cancellation requests, providing solutions to retain accounts when possible. Escalate unresolved issues internally and track resolutions through completion. Revenue and Service Growth Identify and pursue additional service opportunities within existing client accounts, including specialty and project work. Manage specialty work leads from initial request through proposal, coordination, and close. Keep Anago’s full service capabilities top of mind with clients during interactions. Franchise Owner Support and Development Mentor and support franchise owners through ongoing coaching and development. Assist franchise owners with inspections, complaint resolution, work scheduling implementation, and presentation of project work. Coordinate and conduct account transfers between franchise owners when necessary to maintain brand standards. Conduct orientation sessions for new franchise owners. Assist with franchise leads and the franchise sales process, including conducting required disclosures. Deliver training procedures in classroom and onsite settings as needed. Operational Coordination Coordinate and attend initial walkthroughs for new client accounts. Partner with internal departments to communicate client needs, preferences, and operational changes. Maintain accurate and timely updates in Anago’s proprietary operations and reporting systems. Ensure department managers and leadership are informed of client changes, service issues, or key personnel updates. Brand Representation Represent the Anago brand professionally and consistently in all client and franchise interactions. Uphold brand standards, service quality expectations, and company values at all times. Qualifications and Requirements Required Bilingual, English and Spanish preferred. Willingness to work evenings as needed and availability for emergency calls. Strong customer service and relationship management skills. Ability to manage multiple priorities with strong organization and follow-through. Excellent verbal and written communication skills. Comfortable using technology including computers, tablets, mobile devices, email, and Microsoft Office. Ability to work independently and collaboratively within a team environment. Preferred Customer service and sales experience, preferably within the janitorial or facilities services industry. Experience working with franchise-based or multi-location service businesses. Problem-solving mindset with a solutions-oriented approach. Willingness to learn proprietary software systems, training provided. Benefits Paid Time Off (PTO) Competitive base compensation with strong commission potential Company vehicle provided for business use Gas card for company vehicle use Company issued mobile phone Retirement plan with employer match Employer contribution toward medical insurance premiums

Keywords: ZenRecruiter, Maricopa , Brand Manager, Sales , Phoenix, Arizona